Customer Service
We are always trying to improve the service we provide to our members and will always look at our procedures if after investigating a complaint it is clearly apparent that we could work in a way that would provide better customer service to our members.
Compliments and Complaints
What should I do if I wish to compliment the service provided by Wiltshire Pension Fund?
We welcome and value your comments regarding the service we provide and would invite you to send any comments in writing to us at:
Wiltshire Pension Fund
County Hall
Trowbridge
Wiltshire
BA14 8JN
or alternatively you can call us on 01225 713613
What should I do if I wish to complain about the service provided by Wiltshire Pension Fund?
We would also like to hear from you if you are not satisfied with the service we have provided. Again you can send your comment in writing to the address above, or call us on 01225 713613
What can I do if my complaint has not been resolved or I am not satisfied with the outcome?
If you are not satisfied with any decision made in relation to your complaint, you have the right to ask for it to be looked at again under the formal complaint procedure. The complaint procedure's official name is the "Internal Dispute Resolution Procedure (IDRP)" To find out more and download an application form please follow the link.
Wiltshire Pensions Fund, County Hall,Trowbridge, Wiltshire, BA14 8JN.
© 2007 Wiltshire Pension Fund.