Jennifer Devine
Head of Wiltshire Pension Fund
Jennifer oversees the whole Fund, including investments, administration, accounting and governance. Jennifer has over 10 years' experience working in the local government pension scheme and is a chartered accountant, a Chartered Alternative Investment Analyst (CAIA®) charterholder, and also holds the CFA ESG certificate.
Email: Jennifer.Devine@wiltshire.gov.uk
James Franklin
Administration Lead
Responsible for the administration function of the Fund, managing the Member and Employer Services Teams.
Email: James.Franklin@wiltshire.gov.uk
Employer Services
As employers of the LGPS, the Employer Services Team are there to support participating employers in fulfilling their duties and statutory obligations. The team help to ensure all monthly data is processed correctly through the i-Connect portal, along with completing resulting work such as the processing of refunds, deferred benefits, change of details and new starters.
Denise Robinson
Employer Engagement and Training Lead
Contact Denise.Robinson@wiltshire.gov.uk for training and general employer queries.
Matt Allen
Employer Funding and Risk Lead
Contact Matthew.Allen@wiltshire.gov.uk for significant employer issues/events and major employer changes that could impact on the employer's risk profile, for example: new admissions, reorganisations and cessations. Matt is also responsible for the Fund's actuarial relationship.
Nat Harrison
Acting Employer Services Work Management Officer
Contact Nat.Harrison@wiltshire.gov.uk for processing queries.
For any queries relating to i-Connect or Form Submissions please contact us at pensionforms@wiltshire.gov.uk
Member Services
Our customer mission is to deliver an effective service, providing our members with the tools they need to plan for their financial future. The Member Services Team are there to help provide members with information about their pension, process changes such as aggregations, retirements and signpost them to other helpful resources and guidance.
To contact the team please use the contact us page in the members area of the website.
For member benefit and pension related queries contact the Member Services Team via the Contact Us page of the website.
Systems and Operations
Mark Briggs
Pension Fund Operations Manager
Mark is responsible for project managing our larger projects from the planning, design, execution, monitoring and control of the project as well as generally helping and supporting development of the administration function.
Email: Mark.Briggs@wiltshire.gov.uk
Mark Anderson
Systems Manager and Business Analyst
For data spreadsheets or year end queries email Pension_Systems@wiltshire.gov.uk
Investments
Christopher Moore
Investment and Accounting Team Lead
Chris has 10 years of public sector accounting experience having worked in the NHS and Further Education prior to joining the Fund. He is responsible for the accounting processes and overseeing investment performance. Chris is a Chartered Management Accountant (CGMA) and prior to joining the fund he was an employer representative on the Wiltshire LGPS committee. Since joining the fund he has achieved the CFA UK Investment Management Certificate (IMC).
Email: christopher.moore@wiltshire.gov.uk
Communications and Press
Krystie Waterhouse
Fund Communications and Customer Engagement Manager
Responsible for effective delivery of the communications strategy, customer service policy and member engagement for the Fund, along with event management, website mantenance, press relations and all digitial communications across departments for the Fund.
For communications, press or member event queries contact PensionCommunications@wiltshire.gov.uk
Governance
Richard Bullen
Governance & Performance Manager
Richard takes responsibility for governance & compliance framework of the Pension Fund at both an operational & strategic level, working with the Wiltshire Pension Fund's oversight bodies of the Pension Committee & Local Pension Board & ensuring the Fund's compliance with organisations such as the Pension Regulator & Scheme Advisory Board. He also monitors the Fund's performance against its compliance & other good governance obligations. For any queries, in the first instance, please contact Richard at richard.bullen@wiltshire.gov.uk
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